Returns

Rug Return Policy

In the case that you order a rug that doesn’t quite fit, you have the right to return your purchase within 14 days of receiving it.

To return your rug, please write us a short email at info@berberlin.com informing us of your wish to return your rug. You are not required to give a reason.

You will then receive the return label from us to send the rug back to our Berberlin warehouse. The rug needs to be given to the corresponding courier service within 14 days of first receiving your rug. 

Returns are free within Germany. Outside of Germany the customer bears the cost of the return.

Once the rug has been received by us and checked that it is in its original condition, you will be reimbursed using the same means of payment as you used for the initial transaction. Once the rug arrives back at the warehouse please allow 3-5 working days for your reimbursement.